#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
这个案件是关于哪方面的？
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发生什么事? 请从下方选择
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| # | Status | Votes | Game | Type | Title | Last update |
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细节描述
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• 如果有的话，请将你在屏幕上所看到的错误信息粘贴出来.
Unknown email address when trying to recover the password for my account.
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• 请说明你当时想做什么，你做了什么，然后发生了什么
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • 您正使用哪一款浏览器呢？
Google Chrome v97
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• 请以英文复制／粘贴显示文字而非你的语言。 如果你有这个系统漏洞发生时的屏幕截图(画质不要太差)，你可以使用Imgur.com来把它上传到网络，然后将链接复制/粘贴到这里来。
Unknown email address when trying to recover the password for my account.
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• 这段文本在翻译系统中吗？如果存在，它被翻译是否已超过二十四小时？
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • 您正使用哪一款浏览器呢？
Google Chrome v97
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• 请简明而精确地解释您的建议，以便让人明白您想表达的意思。
Unknown email address when trying to recover the password for my account.
• 您正使用哪一款浏览器呢？
Google Chrome v97
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• 当你被封锁的时候，屏幕上出现了些什么呢？(空白的屏幕？部分游戏平台画面？错误的信息？)
Unknown email address when trying to recover the password for my account.
• 您正使用哪一款浏览器呢？
Google Chrome v97
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• 哪个规则没有被BGA的设计小组写进游戏里？
Unknown email address when trying to recover the password for my account.
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• 在游戏回放中，是否有不符合游戏规则的地方？如果有的话，请问是在哪一步呢？
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • 您正使用哪一款浏览器呢？
Google Chrome v97
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• 你当时是想做哪个游戏行动？
Unknown email address when trying to recover the password for my account.
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• 你在想做什么的时候，触发了这个游戏选项？
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• 当你想这么做时，发生了什么事(错误信息，游戏状态信息，......)？
• 您正使用哪一款浏览器呢？
Google Chrome v97
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• 请问这个问题发生在游戏的哪个阶段(当前的游戏说明是什么)？
Unknown email address when trying to recover the password for my account.
-
• 当你想进行一个游戏行动时，发生了什么事(错误信息，游戏状态信息，......)？
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • 您正使用哪一款浏览器呢？
Google Chrome v97
-
• 请描述一下显示画面上面的问题。 如果你有这个系统漏洞发生时的屏幕截图(画质不要太差)，你可以使用Imgur.com来把它上传到网络，然后将链接复制/粘贴到这里来。
Unknown email address when trying to recover the password for my account.
• 您正使用哪一款浏览器呢？
Google Chrome v97
-
• 请以英文复制／粘贴显示文字而非你的语言。 如果你有这个系统漏洞发生时的屏幕截图(画质不要太差)，你可以使用Imgur.com来把它上传到网络，然后将链接复制/粘贴到这里来。
Unknown email address when trying to recover the password for my account.
-
• 这段文本在翻译系统中吗？如果存在，它被翻译是否已超过二十四小时？
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • 您正使用哪一款浏览器呢？
Google Chrome v97
-
• 请简明而精确地解释您的建议，以便让人明白您想表达的意思。
Unknown email address when trying to recover the password for my account.
• 您正使用哪一款浏览器呢？
Google Chrome v97
案件历史
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
增加一些新内容到这篇报告
- 其他的游戏桌 ID / 移动 ID
- 按 F5 是否解决了这个问题？
- 问题是否发生了好几次？还是每次都发生？还是时好时坏？
- 如果你有这个系统漏洞发生时的屏幕截图(画质不要太差)，你可以使用Imgur.com来把它上传到网络，然后将链接复制/粘贴到这里来。
